Getting Started
Plans & Billing
Setup, Support & Security
Getting Started
1. What is IXL CORE, and who is it for?
IXL CORE is a Business Operating System that helps you run your sales, customers, projects, invoicing, and operations in one place. It’s built for SMEs that want structure, visibility, and less admin.
2. How quickly can I get set up?
Most businesses can set up the basics in a few hours: company profile, users, customers, and your first invoice. If you want a guided setup, our team can help you move faster.
3. Do I need technical skills to use IXL CORE?
No. IXL CORE is designed for business owners and teams. If you can use email and WhatsApp, you can use IXL CORE.
4. Can I use IXL CORE on my phone?
Yes. You can access IXL CORE from your phone, tablet, or laptop using a web browser.
5. What do I need before I start?
Your basic business details, your team member emails (if adding users), and any customer list you already have (even if it’s in Excel). That’s enough to begin.
Plans & Billing
1. What plans do you offer and what’s included in each?
We offer packages that match different business needs. Each plan includes core tools, and you can add modules as you grow. Our team can recommend the best fit based on how you run your business.
2. Is there a free trial?
Yes. You can start with a free trial to explore the platform and confirm it fits your workflow before committing.
3. Can I upgrade, downgrade, or add modules later?
Yes. You can change your plan or add modules as your needs change.
4. What payment methods do you accept?
We accept common payment methods used for online subscriptions. If you need an alternative arrangement for your business, contact us and we’ll guide you.
5. Can I cancel anytime, and what happens to my data?
Yes, you can cancel. Your data remains yours. If you want to export your information before leaving, we’ll guide you on the best way to do it.
Setup, Support & Security
1. Do you help with onboarding and training?
Yes. We can guide you through setup and show your team how to use the key modules based on your business workflow.
2. Can you migrate my data from spreadsheets/other systems?
Yes. If you have customer lists, invoices, or basic records in Excel or another system, we can help you move them into IXL CORE.
3. What should I do if I see an error or something isn’t working?
Start by refreshing and trying again. If it continues, contact support with a screenshot and what you were doing. We’ll help you resolve it quickly.
4. How is my information protected in IXL CORE?
We use standard security practices and access controls to protect your data. You can also manage who can see or do what with user roles and permissions.
5. How do I reach support, and what are your support hours?
You can reach us through our support channels listed on the website. Share your issue, and we’ll respond and guide you to resolution.