1. Who we are

IXL CORE is a Business Operating System provided by IXL CORE (Pty) Ltd and its affiliated entities ("IXL CORE", "we", "us", "our"). This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our platform, website and services.

2. Information we collect

We collect information you provide directly (e.g. your name, email address, company details, and any data entered into the platform), information collected automatically (e.g. log data, device information, usage analytics), and information from third parties where you have authorised such sharing (e.g. payment providers, identity providers).

3. How we use your information

We use personal information to provide and improve the IXL CORE platform, communicate with you about your account and our services, comply with legal obligations, and to detect and prevent fraud or security incidents. We do not sell personal data to third parties.

4. Lawful basis for processing

We process personal data on the basis of contract performance, legitimate interest, consent (where required), and legal obligation — in accordance with POPIA (South Africa), the DPA 2019 (Kenya) and applicable equivalent frameworks.

5. Data sharing and third parties

We share data with sub-processors required to operate the platform (e.g. cloud hosting, email delivery, payment providers). All sub-processors are bound by data-processing agreements that require them to protect personal data to standards equivalent to our own commitments.

6. Data retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed it is securely deleted or anonymised.

7. Your rights

You have the right to access, correct, erase, restrict processing of, and port your personal data, subject to applicable law. To exercise these rights, contact us at privacy@ixlcore.com. We will respond within 30 days.

8. Security

We implement technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. See our Security & Trust page for details.

9. Cookies

We use essential cookies necessary for the platform to function, and optional analytics cookies to improve the user experience. You can manage cookie preferences in your browser settings or via the cookie consent banner.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or by email. Continued use of IXL CORE after changes are posted constitutes acceptance of the revised policy.

11. Contact

For privacy-related enquiries, contact our Data Protection Officer at privacy@ixlcore.com or write to IXL CORE, [Registered Address].

Note: This is a provisional placeholder policy for development purposes. It must be reviewed and approved by qualified legal counsel before the platform is made available to the public.