Legal › Terms of Service
Terms of Service
Last updated: July 2026 | Provisional — to be reviewed by counsel before commercial launch.
1. Acceptance of terms
By accessing or using the IXL CORE platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the Services.
2. Description of services
IXL CORE provides a cloud-based Business Operating System comprising modules for CRM, accounting, HR, payroll, inventory, supply chain, operations, projects and related functions. The specific modules available to you depend on the plan you subscribe to.
3. Account registration
You must register an account to use the Services. You are responsible for maintaining the confidentiality of your credentials, all activities that occur under your account, and ensuring that all account information is accurate and current.
4. Acceptable use
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services to transmit unlawful, defamatory or fraudulent content; attempt to gain unauthorised access to any systems; or violate any applicable law or regulation.
5. Subscription and payment
Access to paid features requires an active subscription. Fees are due in advance and are non-refundable except where required by law. We may update pricing on notice; continued use after the effective date constitutes acceptance. Metered usage (SMS, AI) is billed against your credit balance.
6. Intellectual property
IXL CORE and its licensors retain all rights in the platform, software, trademarks and content. You retain ownership of data you input into the platform. You grant IXL CORE a limited licence to host, process and display your data solely to provide the Services.
7. Data and privacy
Our collection and use of personal data is governed by our Privacy Policy. Where IXL CORE processes personal data on your behalf as a data processor, we will enter into a Data Processing Agreement upon request.
8. Service availability
We aim to maintain high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance. Our liability for downtime is limited to service credits as defined in your applicable SLA, if any.
9. Limitation of liability
To the maximum extent permitted by law, IXL CORE is not liable for indirect, incidental, consequential or punitive damages. Our total liability for any claim arising under these Terms is limited to the fees paid by you in the 12 months preceding the claim.
10. Termination
Either party may terminate the subscription on notice as set out in your plan. We may suspend or terminate your account immediately for material breach of these Terms. On termination, your data will be made available for export for 30 days before deletion.
11. Governing law
These Terms are governed by the laws of the Republic of South Africa (or Kenya, where the contracting entity is IXL CORE Kenya Limited), without regard to conflict-of-law principles.
12. Changes to these terms
We may update these Terms at any time. Material changes will be notified by email or in-platform notice with at least 14 days prior notice. Continued use after the effective date constitutes acceptance.
13. Contact
For questions about these Terms, contact us at legal@ixlcore.com or write to IXL CORE, [Registered Address].