Privacy Policy

Effective Date: 1 June 2025

At IXLCore, we are committed to protecting your privacy. This Privacy Policy explains how IXL Consultants (Pty) Ltd (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our platform and services.

1. Information We Collect We may collect the following types of information:

• Personal Information: Name, email address, phone number, business details, and payment information.

• Usage Data: Information about how you use the platform, including access times, features used, and system performance.

• Device Information: Browser type, IP address, operating system, and device identifiers.

2. How We Use Your Information We use your information to:

• Provide and manage access to the IXLCore platform

• Process payments and manage billing

• Improve our platform and customer support

• Send system updates, service notices, and promotional content (with opt-out)

• Ensure security and prevent fraud

3. Data Sharing and Disclosure We do not sell your personal data. We may share data with:

• Trusted third-party service providers (e.g., payment processors, hosting providers) bound by confidentiality agreements

• Authorities, if required by law or to protect our legal rights

4. Data Storage and Security We store your data securely using encryption and industry-standard safeguards. Access is limited to authorized personnel only. While we strive to protect your information, no system is 100% secure.

5. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

6. Your Rights You have the right to:

• Access and update your personal information

• Request deletion of your data (subject to legal retention requirements)

• Withdraw consent for marketing communications at any time

7. Data Retention We retain your information as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links Our platform may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy We may update this Privacy Policy occasionally. We will notify you of significant changes, and continued use of the platform indicates acceptance of the updated policy.

10. Contact Us If you have questions or concerns about this policy or how we handle your data, contact us at:
support@ixlcore.com